1 Dairy Rd, Fyshwick ACT 2609, Australia
(Accessible From Car Park 4 (P4)
- Behind Capital Brewing Co.)
Terms & Conditions
Service Specific Policies
Membership Specific Policies
Table Tennis Collective (ACN 684 009 729) (hereinafter "Seller")
https://www.tabletenniscollective.com.au
TERMS AND CONDITIONS FOR SALE OF GOODS & SERVICES
Please read the following important Terms and Conditions ("Terms") before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. By making a
purchase on our Website, you agree to be bound by these Terms.
These Terms set your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.
(1) DEFINITIONS
In these Terms, the following definitions apply:
"ACL' means the Australian Consumer Law which is contained in the Competition and Consumer Act 2010 (Commonwealth).
"Business Day" means a day which is not a Saturday, Sunday, public holiday or bank holiday in the Australian Capital Territory.
"Buyer", "you" or "your" means you, the person or organisation that is purchasing the Products through our Website.
"Confirmation" means an email which we send you to confirm that we have accepted your order, in accordance with the "Ordering From Us" clause of these Terms.
"Delivery Date" means any estimated date for delivery of your Products, as stated on our Website or otherwise communicated to you at the time of your purchase.
"Goods and Services Tax" means Goods and Services Tax imposed on a supply of goods or services in Australia, pursuant to the A New Tax System (Goods and Services Tax) Act 1999 (Commonwealth) or any other applicable law.
"Party" means either the Buyer or the Seller.
"Parties" means the Buyer and the Seller collectively.
"Price" means the price of our Products as published on our Website at the time that you make your purchase.
"Products" means the products that you are choosing to purchase through our Website which may include but are not limited to goods and/or services.
"Seller", "we", "us" or "our" means us, Table Tennis Collective (ACN 684 009 729) "Terms" means these terms and conditions as updated from time to time.
"Website" means our website located at https://www.tabletenniscollective.com.au together with any affiliated websites or pages.
(2) INTERPRETATION
In these Terms, unless the context otherwise requires, the following rules of interpretation shall apply:
(2.1) Words referring to one gender include every other gender.
(2.2) Words referring to a singular number include the plural, and words referring to a plural include the singular.
(2.3) If a word or phrase is defined in these Terms then any grammatical variations of that word or phrase have a corresponding meaning.
(2.4) Words referring to a person or persons include firms, corporations, associations, partnerships, joint ventures, authorities, government bodies, organisations and other legal entities, and vice versa.
(2.5) Any reference to time is a reference to time in the Australian Capital Territory.
(2.6) In the event that action must be taken under these Terms on or before a particular date, if that date falls on a day which is not a business day, then that action must be done on or before the next business day.
(2.7) Any obligation on a Party not to do something includes an obligation not to allow that action to be done.
(2.8) Headings and titles are included in these Terms for convenience only and shall not affect the interpretation of these Terms.
(2.9) Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to these Terms and the events contemplated by it.
(2.10) A reference to legislation or any part or provision of that legislation includes any subordinate legislation, any amended legislation, and any substituted legislation issued under that legislation.
(2.11) A reference to an agreement or document is a reference to that agreement or document as amended, replaced, supplemented or novated from time to time.
(2.12) A reference to a Party also includes that Party's successors, assigns, legal personal representatives and/or any person that is substituted by way of novation.
(2.13) Any reference to money or currency, unless otherwise specified, is a reference to Australian dollars.
(3) SALE
By making a purchase through our Website, you are buying the Products or Services subject to these Terms and you agree to be legally bound by these Terms.
(4) ORDERING FROM US
(4.1) Here we set out how a legally binding contract between you and us is made.
(4.2) You place an order on our site by doing the following:
(4.2.1) Navigating to our services page (https://www.tabletenniscollective.com.au/book-online) or our store page (https://www.tabletenniscollective.com.au/category/all-products);
(4.2.2) Selecting which product/service you wish to purchase;
(4.2.3) Complete the form provided including entering your credit/debit card payment details. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us;
(4.2.4) Click the confirmation button to confirm the order.
(4.3) When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
(4.4) We may contact you to say that we do not accept your order. This is typically for the following reasons:
(4.4.1) the Product(s) or Service(s) are unavailable;
(4.4.2) we cannot authorise your payment;
(4.4.3) you are not allowed to buy the Product(s) or Services(s) from us;
(4.4.4) we are not allowed to sell the Product(s) or Services(s) to you;
(4.4.5) the number of Product(s) you have ordered is too large; or
(4.4.6) there has been a mistake on the pricing or description of the Product(s) or Service(s).
(4.5) We will only accept your order when we send you an email to confirm this ("Confirmation"). At this point:
(4.5.1) a legally binding contract will be in place between you and us; and
(4.5.2) your order will be fulfilled.
(4.6) If you are under the age of 18 you may buy Products and Services from our site. However, in some cases you may not be able to buy certain Products or Services because you are too young. If so this will be set out on the relevant webpage for the Products and Services concerned.
(5) DELIVERY OF PHYSICAL PRODUCTS
(5.1) This clause applies if you purchase physical Products from us.
(5.2) We use the following delivery services to deliver our physical Products:
Australia Post
(5.3) If you want to see your delivery options, visit our webpage https://www.tabletenniscollective.com.au/shipping-policy before you place your order.
(5.4) The estimated date and time window for delivery of the Products is set out in the Confirmation.
(5.5) If something happens which:
(5.5.1) is outside of our control; and
(5.5.2) affects the estimated date of delivery; then we will provide you with a revised estimated date for delivery of the Products.
(5.6) Delivery of the Products will take place when we deliver them to the address that you gave to us.
(5.7) We may be unable to deliver the Products if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or driving licence) on delivery of Products.
(5.8) Unless you and we agree otherwise, if we cannot deliver your Products within 30 days, we will:
(5.8.1) let you know;
(5.8.2) cancel your order; and
(5.8.3) give you a refund.
(5.9) If nobody is available to take delivery, please contact us using the contact details below.
(5.10) You are responsible for the Products when delivery has taken place. In other words, the risk in the Products passes to you when you take possession of the Products.
(5.11) We do not make deliveries to any addresses outside of Australia.
(5.12) We may deliver your Products in instalments. To check if your Products
may be delivered in this way, click on the check the delivery details during the online checkout process.
(6) PERFORMANCE OF SERVICES
(6.1) This clause applies if you purchase services from us. In this Agreement, when we use the word "Product" or "Products" we are also referring to services.
(6.2) Where possible we will offer the opportunity to confirm the time and date for performance of services purchased during the confirmation process and prior to the purchase of the services.
(6.3) In other cases we may offer you the opportunity to book the time and date for performance of services following the purchase of those services.
(6.4) In all cases we will seek to perform the services purchased within a reasonable time and without causing you significant inconvenience.
(6.5) If you have any questions regarding the time or date for performance of purchased services please contact us immediately.
(7) PAYMENT
(7.1) We accept the following means of payment:
Visa
Mastercard
(7.2) We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
(7.3) Your credit card or debit card will only be charged when you confirm your order.
(7.4) All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
(7.5) If your payment is not received by us and you have already received any Products, you:
(7.5.1) must pay for such Products within 30 days; or
(7.5.2) must retum them to us as soon as possible. If so, you must keep the Products in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the Products) and not use them before you return them to us.
(7.6) If you do not return any Products (such as where you have not paid for them) we may collect the Products from you at your expense. We will try to contact you to let you know if we intend to do this.
(7.7) The price of the Products:
(7.7.1) is in Australian dollars ($AUD);
(7.7.2) includes GST at the applicable rate; and
(7.7.3) does not include the cost of delivering the Products (delivery options and costs will be provided before you place your order).
(7.8) If you are a member of TABLE TENNIS COLLECTIVE, and are completing a purchase which qualifies for a membership benefit, you will need to confirm the required information to qualify for any member benefits during the online checkout process. Please note that not all purchases may qualify for the scheme (please consult these TABLE TENNIS COLLECTIVE Terms and Conditions for further information).
(8) TAXES, DUTIES AND OTHER CHARGES
(8.1) Unless otherwise stated, our Prices include Goods and Services Tax (GST), but not insurance, shipping and/or delivery costs and import charges (such as customs duties or levies) or other applicable taxes of duties.
(8.2) By making a purchase on our Website, you acknowledge that you are responsible for any insurance, shipping costs and import charges (such as customs duties or levies) or other applicable taxes or duties.
(9) SHIPPING AND DELIVERY COSTS
(9.1) Unless otherwise stated, you agree to pay any applicable shipping and/or delivery costs related to your Products.
(9.2) Shipping and/or delivery costs vary depending on your chosen delivery method and delivery location.
(9.3) Applicable shipping and/or delivery costs are published on our Website at the time of your purchase. See our Shipping Policy here:
https://www.tabletenniscollective.com.au/shipping-policy
(9.4) By making your purchase, you agree to the applicable shipping and/or delivery costs as published on Our Website or communicated to you at the time of your purchase.
(10) INSPECTION
(10.1) Upon receiving the Products you will make a full investigation, inspection and/or examination of the Products.
(10.2) In the event that you consider that the Products have been damaged prior to delivery, you must notify us of such damage with evidence, within the following time period of having received the Products ("the Inspection Time"): 24 hours.
(10.3) In the event that the Products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost to repair or replace the Products or provide a refund.
(10.4) In the event that you claim that the Products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the Products or provide a refund, unless the ACL or any other applicable laws provide otherwise.
(11) TITLE
Title to the Products will remain with us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your Products.
(12) OUR WARRANTIES
(12.1) We hereby warrant that:
(12.1.1) there are no legal restrictions preventing us from providing the Products to you in accordance with these Terms;
(12.1.2) we are the sole legal and beneficial owner of the Products;
(12.1.3) we are duly authorised to enter into these Terms;
(12.1.4) the Products are free of any encumbrances or adverse interests whatsoever (whether legal, equitable or otherwise);
(12.2) This clause will survive the termination or expiration of these Terms.
(13) LIMITATION OF LIABILITY
(13.1) Notice to the Buyer:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
(13.2) The Buyer may have certain rights under the Australian Consumer Law ("ACL"), or under other similar or related consumer protection laws.
(13.3) The ACL may give the Buyer certain rights, warranties, guarantees and remedies regarding the provision of goods or services by the Seller, which cannot be excluded, modified or restricted by the Seller ("Statutory Rights").
(13.4) The Seller's liability to the Buyer is governed solely by the ACL and by these Terms. To the maximum extent permitted by law, and except as otherwise expressly provided in these Terms, the Seller excludes all conditions and warranties implied by custom, law or statute, except for the Buyer's Statutory Rights, and the Seller expressly disclaims all warranties of any kind including but not limited to implied warranties that the Products are fit for a particular purpose.
(13.5) The Buyer hereby agrees that the Buyer is solely responsible for evaluating the Products and for determining whether the Products are fit for the Buyer's purpose.
(13.6) The Buyer hereby agrees that the Seller is not liable for any direct, indirect, consequential or incidental loss or damage which may result from the Buyer's use of the Products. For the sake of clarity, in no event will the Seller be liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss of revenue, profits, interruption of business, or loss of data, even if the possibility of such loss was made known to the Seller.
(13.7) When the Buyer's Statutory Rights apply, to the maximum extent possible, the Seller's liability in respect of any claim is limited to, at the Seller's option:
(13.7.1) A repair of the Products; or
(13.7.2) A replacement of the Products; or
(13.7.3) A refund of the Purchase Price paid by the Buyer.
(13.8) The Seller's failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
(13.9) Subject to the sub-clauses below titled "Exceptions", we shall not be liable for any of the following (whether direct or indirect):
(13.9.1) loss of profit;
(13.9.2) loss or corruption of data;
(13.9.3) loss of use;
(13.9.4) loss of production;
(13.9.5) loss of contract;
(13.9.6) loss of opportunity;
(13.9.7) loss of savings, discount or rebate (whether actual or anticipated); or
(13.9.8) harm to reputation or loss of goodwill.
(13.10) Exceptions:
(13.10.1) The limitations of liability set out above shall not apply in respect of any indemnities given by either party under these Terms.
(13.10.2) Notwithstanding any other provision of these Terms, the liability of the parties shall not be limited in any way in respect of the following:
(13.10.2.1) death or personal injury caused by negligence;
(13.10.2.2) fraud or fraudulent misrepresentation;
(13.10.2.3) any other losses which cannot be excluded or limited by applicable law;
(13.10.2.4) any losses caused by wilful misconduct.
(13.11) This clause will survive the termination or expiration of these Terms.
(14) BREACH OF WARRANTY
(14.1) In the event that the Products provided under these Terms breach a warranty under these Terms ("Warranty Breach"):
(14.1.1) the Seller will:
Repair the goods. If unable to make a sound repair to the product to return it to its designed functionality, the Seller will replace the product at our expense.
(14.1.2) in order to be entitled to make a claim under the Warranty Breach, you must be able to provide proof of payment and to make the product available for inspection by us. If unable to travel to Table Tennis Collective, you should send detailed photos of the product, and attach proof of purchase in an email to us.
(14.1.3) in order to claim under the Warranty Breach, you must:
attach the required evidence for the product in an email to info@tabletenniscollective.com.au and specify you are seeking to make a warranty claim.
(14.1.4) you are responsible for any expenses associated with the Warranty Breach claim, but may request a claim back of any expenses incurred in the following manner:
Emailing info@tabletenniscollective.com.au.
(14.1.5) any benefits provided to you in relation to the Warranty Breach are in addition to other rights and remedies available to the Buyer under the law.
(14.2) Except as otherwise required by law, your rights in relation to the Warranty Breach will expire will expire 6 months after your receipt of the Products.
(15) CONFIDENTIALITY AND INTELLECTUAL PROPERTY
(15.1) For the purpose of this clause, "Intellectual Property" may include but is not limited to:
any and all inventions, patents, utility models, design rights, copyright, know how, trade secrets, trade marks, trade names, confidential information, service marks and goodwill subsisting in, resulting from or relating to the Products, or any documents, drawings, specifications and/or patterns relating thereto either:
(15.1.1) supplied by us to you in connection with the Products, or
(15.1.2) supplied by us to you or disclosed to or obtained by you pursuant to or as a result of these Terms, or
(15.1.3) resulting from the Products, unless otherwise expressly agreed by the Seller in writing. (16.2) You shall not, under any circumstances acquire any right in or to any Intellectual Property.
(15.3) We shall have the right to apply any trade marks, trade names and/or service marks to the Products. You acknowledge that no rights are granted to you by the use by you of such trade marks, trade names and/or service marks. You shall not deface, remove or obliterate any trade marks, trade names or logos applied by the Seller on or in relation to the Products.
(15.4) If you shall in any way acquire any such rights in any Intellectual Property then you shall immediately inform us and shall forthwith take such steps as may be required by the Seller to assign such rights or vest such title in us.
(15.5) The Parties each respectively acknowledge and agree that unless otherwise expressly agreed between the Parties, the terms of these Terms, and the fact that these Terms exist, are confidential.
(15.6) You shall keep confidential and not use, without the prior written consent of us, all or any information including without limit, that information supplied by us to you or disclosed to or obtained by you pursuant to or as a result of these Terms, and shall not divulge the same to any third party except to the extent that any such information is or becomes public through no fault of yours, or disclosure of the same is required by law or by any other governmental or other regulatory body.
(15.7) This clause will survive the termination or expiration of these Terms.
(16) INDEMNITY AND INSURANCE
(16.1) You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under these Terms.
(16.2) The Seller shall have in place contracts of insurance with reputable insurers incorporated in Australia to cover our obligations under these Terms. On request, we shall supply, so far as is reasonable, evidence of the maintenance of the insurance and all of its terms from time to time applicable.
(17) RIGHTS OF THIRD PARTIES
No one other than the parties to these Terms has any right to enforce any of these Terms.
(18) TERMINATION
(18.1) In addition to any other rights that are set out in these Terms, if either Party defaults in its obligations under these Terms ("Defaulting Party"), the other Party can terminate the contract created between us under these Terms by providing written notice to the Defaulting Party.
(18.2) If the contract that is created between us under these Terms is ended it will not affect our right to receive any money which you owe to us under these Terms.
(19) WARRANTIES REGARDING LEGAL ADVICE
(19.1) Each Party, (which for the purposes of this clause shall be referred to as the "Warranting Party" as the context requires) hereby respectively warrants:
(19.1.1) that the Warranting Party fully understands the obligations/requirements of these Terms.
(19.1.2) that the Warranting Party has had the opportunity to obtain independent legal advice in relation to the matters addressed by these Terms and the Warranting Party has either:
(19.1.2.1) taken such independent legal advice; or
(19.1.2.2) elected not to take such independent legal advice.
(19.1.3) that the Warranting Party has not been induced to enter these Terms by any representation(s) made by the other Party or by any officer, employee, director, agent, contractor, assignee, successor or other representative of the other Party, except as provided in these Terms.
(19.2) This clause will survive the termination or expiration of these Terms.
(20) DISPUTES
(20.1) We will try to resolve any disputes with you quickly and efficiently.
(20.2) If you are unhappy with:
(20.2.1) the Product(s) or Service(s);
(20.2.2) our service to you; or
(20.2.3) any other matter; please contact us as soon as possible using the details provided in the "Contact Us" clause, below.
(21) UPDATES TO THESE TERMS
(21.1) These Terms may be updated from time to time.
(21.2) The latest version of these Terms is displayed on our Website and/or at the bottom of these Terms.
(21.3) By making a purchase on our Website, you agree to these Terms, including any updates, as published on the Website at the time of your purchase.
(22) GENERAL PROVISIONS
(23) GOVERNING LAW: these Terms shall be governed in all respects by the laws of the Australian Capital Territory and any applicable federal law. Both Parties consent to jurisdiction under the state and federal courts within the Australian Capital Territory.
(24) LANGUAGE: All communications made or notices given pursuant to these Terms shall be in the English language.
(25) ASSIGNMENT: These Terms, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by either Party except with the other Party's prior written consent.
(26) AMENDMENTS: These Terms may only be amended in writing by Table Tennis Collective.
(27) RIGHTS, REMEDIES AND POWERS: Unless expressly provided in these Terms, any rights, remedies or powers which a Party acquires under these Terms are cumulative and apply in addition to any rights, remedies or powers which that Party may otherwise have. Unless expressly provided in these Terms, nothing in these Terms shall in any way reduce, extinguish, postpone or otherwise limit any right, remedy or power which that Party may have.
(28) SURVIVAL OF OBLIGATIONS: At the termination or expiration of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which are explicitly stated to survive termination and/or expiration.
(29) NO WAIVER: None of the terms of these Terms shall be deemed to have been waived by any act or acquiescence of either Party. Only an additional written agreement can constitute waiver of any of the terms of these Terms between the Parties. No waiver of any term or provision of these Terms shall constitute a waiver of any other term or provision or of the same provision on a future date. Failure of either Party to enforce any term of these Terms shall not constitute waiver of such term or any other term.
(30) SEVERABILITY: If any provision or term of these Terms is held to be unenforceable, then these Terms will be deemed amended to the extent necessary to render the otherwise unenforceable provision, and the rest of the Terms, valid and enforceable. If a court declines to amend these Terms as provided herein, the invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of the remaining terms and provisions, which shall be enforced as if the offending term or provision had not been included in these Terms.
(31) ENTIRE AGREEMENT: In relation to the subject matter, these Terms constitute the entire agreement between the Parties and supersedes any prior or contemporaneous understandings, whether written or oral.
(32) COUNTERPARTS: these Terms may be executed in counterparts, all of which shall constitute a single agreement. If the dates set forth at the end of this document are different, these Terms are to be considered effective as of the date that both Parties have signed the agreement, which may be the later date.
(33) FURTHER ACTS: Each Party must ensure that its employees, agents and representatives, do all things and sign, execute and deliver all documents, agreements and instruments as reasonably required in order to give effect to these Terms and to the rights and obligations of the Parties created under these Terms.
(34) FORCE MAJEURE/EXCUSE: Neither Party is liable to the other for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances. The Seller is not liable for any delivery delay or non-performance caused by labor or transportation disputes or shortage, material delays, or delays or non-performance caused by any of the Seller's suppliers. If the Seller is unable to perform for any reason within 30 (thirty) days after the expected date of delivery, the Seller may terminate these Terms in full and provide a complete and total refund to Buyer of any fees paid.
(35) CONTACT US
(35.1) If you do not understand any of these Terms and want to talk to us about them, please contact us by:
email: info@tabletenniscollective.com.au, or
telephone: +61 414 135 091. We may record calls for quality and training purposes. Please note that calls will be answered at the following times:
Monday - Friday 9am-9pm
Saturday and Sunday - 9am-9pm
Closed Public Holidays
(36) LAST UPDATED
These Terms are current and up to date as of: 28th March 2025
By making a purchase on our Website, you agree to be bound by these Terms.
Specific Services Terms & Conditions
This section articulates specific Terms and Conditions that apply to each of our services . These terms and conditions are also available for viewing at checkout for each of our services.
Private Table Bookings
Private Table Bookings are subject to availability. Bookings are based on a first-come-first-serve system. Bookings may be made up to 14 days in advance and anytime prior to the booking time.
Payment for the table reservation must be paid at the time of booking, either online or in person. Bookings may be cancelled up to 1 hour prior to the commencement of the booking. Bookings that are cancelled greater than 1 hour from the commencement time are entitled to a full refund. Booking fees are forfeited by the booking player if cancelled within 1 hour or if the player does not show. Players may be considered as a ‘no-show’ if arriving more than 15 minutes late for a booking, entitling Table Tennis Collective to rebook the table and the player forfeiting the booking fee.
The booking customer may pick from two tiers of Private Table Rental:
A. "Standard" package - Includes the table and standard training rackets and training balls.
B. "Super" package - Upgraded package that includes the loan of up to four ITTF approved bats and two 3-star ITTF balls to use. The booking customer is also included in a Table Tennis Collective monthly draw for a private table tennis coaching session with one of our top tier coaches.
Rates vary depending on the membership status of the player and their guests in their group. The following table is a break down of the cost or discountsd based on the booking group:
TTC assumes the highest status member in a group is leading the booking, regardless of who is paying. We then assess the highest membership status our of all guests in the group to determine the final cost. For a booking under a Premium member, only the first guest is considered. The rate does not change for bookings made by Annual or Non-Members, regardless of the number of guests. If a Premium member has a Guest Pass remaining, the cost of the session is free. Note: the ‘Guest Pass’ covers all guests for that booking.
A maximum of 4 people may form part of a single booking for a single table. Additional tables will need to be hired for the number of guests exceeding 4. Bookings include the loan of up to 4 bats and 1-2 balls for the booking party, for the duration of the booked time. A maximum of 2 hours can be booked for a single table in a single booking. Bookings are a minimum of 1 hour.
The selection of a period of time under the 'Super' package entitles the use of higher quality, internationally approved bats and balls. The entry to a monthly draw for a free private coaching session is entered under the name of the person who booked the private table. Winners are notified via email.
Players who cause unnecessary damage to loaned bats, balls or the hired table due to misuse, or through actions unrelated to the game of table tennis, are liable for replacement costs equal to equivalent products available to Table Tennis Collective.
Table Tennis Collective is not liable for injuries sustained by players using our facilities or services. By participating in Table Tennis Collective activities and services, you agree that you of suitable fitness to undertake table tennis matches, training and similar activities and you have consulted a suitable health professional before booking.
Group Coaching Sessions
Group Coaching Bookings are subject to availability. Bookings are based on a first-come-first-serve system. Bookings may be made up to 14 days in advance and as close to 30 minutes prior to the booking time.
Payment must be paid at the time of booking, either online or in person. Bookings may be cancelled up to 1 hour prior to the commencement of the booking. Bookings that are cancelled greater than 1 hour from the commencement time are entitled to a full refund. Booking fees are forfeited by the booking player if cancelled within 1 hour or if the player does not show. Players may be considered as a ‘no-show’ if arriving more than 15 minutes late for a booking, entitling Table Tennis Collective to offer the position to another player and the original booking player forfeiting the booking fee.
Group coaching includes playing and training with other players in formed exercises or drills as lead by a qualified and recognised Australian table tennis coach. Players may occasionally receive direct coaching advice or tips during these sessions. Players may be required to just observe for portions of the group coaching session.
A booking for a group coaching session assumes a single player. Additional players wishing to participate in a group coaching session must make a seperate booking. The first "Come & Try" booking includes the loan of standard bats and sufficient balls, for players that require them, for the duration of the booked time. Group coaching sessions are for 2 hours.
Players who cause unnecessary damage to loaned bats, balls or the tables due to misuse, or through actions unrelated to the game of table tennis, are liable for replacement costs equal to equivalent products available to Table Tennis Collective.
Table Tennis Collective is not liable for injuries sustained by players using our facilities or services. By participating in Table Tennis Collective activities and services, you agree that you of suitable fitness to undertake table tennis matches, training and similar activities and you have consulted a suitable health professional before booking.
Private Coaching Sessions
Private Coaching bookings are subject to availability. Bookings are based on a first-come-first-serve system. Bookings may be made up to 14 days in advance and as close to 1 hour prior to the booking time.
Payment must be paid at the time of booking, either online or in person. Bookings may be cancelled up to 1 hour prior to the commencement of the booking. Bookings that are cancelled greater than 1 hour from the commencement time are entitled to a full refund. Booking fees are forfeited by the booking player if cancelled within 1 hour or if the player does not show. Players may be considered as a ‘no-show’ if arriving more than 15 minutes late for a booking, entitling Table Tennis Collective to offer the position to another player and the original booking player forfeiting the booking fee.
Private coaching includes playing and training directly with a single coach. Players will receive direct coaching advice and tips during these sessions.
A booking for a private coaching session assumes a single player. Additional players wishing to receive private coaching must make a seperate booking. Group coaching sessions are for 2 hours.
Players who cause unnecessary damage to loaned bats, balls or the tables due to misuse, or through actions unrelated to the game of table tennis, are liable for replacement costs equal to equivalent products available to Table Tennis Collective.
Table Tennis Collective is not liable for injuries sustained by players using our facilities or services. By participating in Table Tennis Collective activities and services, you agree that you of suitable fitness to undertake table tennis matches, training and similar activities and you have consulted a suitable health professional before booking.
Competitions & Social Game Sessions
Competitions and organised social game sessions are subject to availability. Bookings are based on a first-come-first-serve system. Bookings may be made up to 5 days in advance and as close to 28 hours prior to the booking time.
Payment must be paid at the time of booking, either online or in person. Bookings may be cancelled up to 28 hours prior to the commencement of the booking. Bookings that are cancelled greater than 28 hour from the commencement time are entitled to a full refund. Booking fees are forfeited by the booking player if cancelled within 28 hours or if the player does not show. Players may be considered as a ‘no-show’ if arriving more than 15 minutes late for the competition, entitling Table Tennis Collective to offer the position to another player and the original booking player forfeiting the booking fee.
Competitions and organised social game sessions include matched or random pairings in singles or doubles style of play, depending on the session:
a. For Ratings Central Ranked Compeitions, players are matched based on their ratings score on that system.
b. For organised Social Matches, players will be paired based on player's choice, random selection, or a combination of other characteristics, i.e. male and female, known experience levels etc.
Prizes may be awarded for some competitions. Prizes may include cash prizes or Table Tennis Collective discounts or products. Availability of prizes is notified per each competition or organsied event and may not be awarded each competition. There may be one or more prizes depending on availability.
A booking for a competition and organised social game session assumes a single player. Additional players wishing to participate in a competition or organised social game session must make a seperate booking. Bookings include the loan of standard bats and sufficient balls for players that require them, for the duration of the booked time. Competitions and organised social game sessions generally last for 3 hours.
Players who cause unnecessary damage to loaned bats, balls or the tables due to misuse, or through actions unrelated to the game of table tennis, are liable for replacement costs equal to equivalent products available to Table Tennis Collective.
Table Tennis Collective is not liable for injuries sustained by players using our facilities or services. By participating in Table Tennis Collective activities and services, you agree that you of suitable fitness to undertake table tennis matches, training and similar activities and you have consulted a suitable health professional before booking.
Specific Membership Terms & Conditions
This section articulates specific Terms and Conditions that apply to each of our membership packages. These terms and conditions are also available for viewing at checkout for each of our memberships.
Adult Monthly Premium Plan
A limit of one subscription per customer. Customers may cancel their subscription at any time. Cancelling within the first 3 days, from the start of the pay period, will entitle the customer a full refund. To claim the refund, the customer must present physically to Table Tennis Collective and inform one of our staff of the intention to claim a refund.
Customers are billed automatically each month until the customer cancels the subscription. If the charge does not happen automatically, the customer will be sent an invoice and is not eligible for any membership benefits for this membership package until they pay the required membership fee. Customers also have the options to purchase 12 months up front (and get one month free). For 12-month purchases, pro-rated refunds may be considered for medical circumstances or if the customer is moving from Canberra.
Table Tennis Collective may adjust the membership fee for this package with each new 12-month period. If a customer is no longer happy to continue their subscription at the new price, they may cancel it within 3 days from the date of renewal for a full refund of the subscription period.
Customers subscribed to this paid membership package are entitled to the following benefits:
a. Free Unlimited Adult (or para/disabled adult, as applicable) Coaching Sessions.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once all spots for a particular session are filled, we cannot accept any more customer bookings for that service session.
b. Free Unlimited Ranked Competition Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
c. Free Unlimited Social Games Session Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
d. Free Unlimited School Holiday Training Camps.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
e. Free Private Table Bookings.
i. Members can claim this benefit by booking an available table for an upcoming time on our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once all available tables are booked, we cannot accept any more customer bookings for this service.
f. 2 Free Guest Passes for Private Table Bookings.
i. When Premium members bring non-Premium guests along to their private table booking, they can maintain their free session cost by using one of two Guest Passes. A pass covers all players in the booking. A booking only considers the first guest in a booking, so if one other guest is also a Premium member, the booking remains free.
g. 10% Discount at the Table Tennis Collective Store.
i. Members can claim this benefit by purchasing products through our online store (https://www.tabletenniscollective.com.au/category/all-products) or in-person at Table Tennis Collective.
ii. Customers will receive a 10% discount coupon code when first purchasing or renewing their membership. Customers purchasing online need to apply this discount code at checkout to receive the benefit. When purchasing in-store, Table Tennis Collective staff will verify your membership and apply the discount.
h. 10% Discount at the TTC Healthy Bar
i. When purchasing in-store, Table Tennis Collective staff will verify your membership and apply the discount.
i. 10% Discount for Corporate Bookings.
i. When booking in-store or over the phone, Table Tennis Collective staff will verify your membership and apply the discount.
j. Free Unlimited Rubber Replacement Service.
i. Members can claim this benefit by booking in-store with the blade to be repaired/upgraded. Members are still required to purchase a new rubber to use this service.
ii. When booking in-store, Table Tennis Collective staff will verify your membership before booking the service for you for free and taking your blade to be repaired/upgraded.
Family Monthly Premium Plan
A limit of one subscription per family household. Customers may cancel their subscription at any time. Cancelling within the first 3 days, from the start of the pay period, will entitle the customer a full refund. To claim the refund, the customer must present physically to Table Tennis Collective and inform one of our staff of the intention to claim a refund.
This package provides membership for up to a maximum of 2 adults and 3 children. All members associated with this package must live at the same residential address. One adult will be the primary customer representative for this membership. All other available package members are optional to be added by the primary customer representative. Family members cannot be added, removed or changed during a monthly paid period. If the primary customer representative wishes to change the listed family members for the next cycle, they are to call or see Table Tennis Collective staff in-person within 3 days of the renewal date and time and advise them of the intention to change listed family members.
Customers are billed automatically each month until the customer cancels the subscription. If the charge does not happen automatically, the customer will be sent an invoice and is not eligible for any membership benefits for this membership package until they pay the required membership fee.
Table Tennis Collective may adjust the membership fee for this package with each new month. Table Tennis Collective will not increase membership costs more than 5% in a 12-month period. If a customer is no longer happy to continue their subscription at the new price, they may cancel it within 3 days from the date of renewal for a full refund of the subscription period.
Customers subscribed to this paid membership package are entitled to the following benefits for each listed member:
a. Free Unlimited Adult (or para/disabled adult, as applicable) Coaching Sessions.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. If multiple package members wish to attend the same group session, individual bookings are required for each member attending. Failure to do so will result in unbooked family members being turned away.
iii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
b. Free Unlimited Ranked Competition Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. If multiple package members wish to attend the same group session, individual bookings are required for each member attending. Failure to do so will result in unbooked family members being turned away.
iii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
c. Free Unlimited Social Games Session Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. If multiple package members wish to attend the same group session, individual bookings are required for each member attending. Failure to do so will result in unbooked family members being turned away.
iii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
d. Free Unlimited School Holiday Training Camps.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. If multiple package members wish to attend the same group session, individual bookings are required for each member attending. Failure to do so will result in unbooked family members being turned away.
iii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
e. Free Private Table Bookings.
i. Members can claim this benefit by booking an available table for an upcoming time on our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Any individual family member listed on this membership package may book a table under this service. For additional tables, additional bookings are required.
ii. Use of this offered service is subject to availability. Once all available tables are booked, we cannot accept any more customer bookings for this service.
f. 2 Free Guest Passes for Private Table Bookings.
i. When Premium members bring non-Premium guests along to their private table booking, they can maintain their free session cost by using one of two Guest Passes. A pass covers all players in the booking. A booking only considers the first guest in a booking, so if one other guest is also a Premium member, the booking remains free.
g. 10% Discount at the Table Tennis Collective Store.
i. Members can claim this benefit by purchasing products through our online store (https://www.tabletenniscollective.com.au/category/all-products) or in-person at Table Tennis Collective.
ii. Any individual family member listed on this membership package may take advantage of this discount. The primary customer representative is not required to be present but the customer will need to provide enough details to verify the membership.
ii. Customers will receive a 10% discount coupon code when first purchasing or renewing their membership. Customers purchasing online need to apply this discount code at checkout to receive the benefit. When purchasing in-store, Table Tennis Collective staff will verify your membership and apply the discount.
h. 10% Discount at the TTC Healthy Bar
i. When purchasing in-store, Table Tennis Collective staff will verify your membership and apply the discount.
ii. Any individual family member listed on this membership package may take advantage of this discount. The primary customer representative is not required to be present but the customer will need to provide enough details to verify the membership.
i. 10% Discount for Corporate Bookings.
i. When booking in-store or over the phone, Table Tennis Collective staff will verify your membership and apply the discount.
ii. Any individual family member, over the age of 18 years of age, listed on this membership package may take advantage of this discount. The primary customer representative is not required to be present but the customer will need to provide enough details to verify the membership.
j. Free Unlimited Rubber Replacement Service.
i. Members can claim this benefit by booking in-store with the blade to be repaired/upgraded. Members are still required to purchase a new rubber to use this service.
ii. Any individual family member listed on this membership package may take advantage of this service. The primary customer representative is not required to be present but the customer will need to provide enough details to verify the membership.
iii. When booking in-store, Table Tennis Collective staff will verify your membership before booking the service for you for free and taking your blade to be repaired/upgraded.
Junior Monthly Premium Plan
A parent or guardian is required to apply for this membership subscription. Once the subscription is paid for and activated, the "Junior" (child) may access Table Tennis Collective services and discounts without the need of the parent or guardian. This membership does not entitle the parent or guardian to any of the membership benefits. The "Junior" (child) beneficiary of this membership must be under the age of 18 years at the time of purchase. Upon purchase or renewal, if the beneficiary is over 18 years of age, then they are no longer eligible for this membership package.
A parent or guardian may purchase any number of these membership package for sponsored children. Parents or guardians, as the customer, may cancel the subscription at any time. Cancelling within the first 3 days, from the start of the pay period, will entitle the customer a full refund. To claim the refund, the customer must present physically to Table Tennis Collective and advise them of the intention to change listed family members.
Customers are billed automatically each month until the customer cancels the subscription. If the charge does not happen automatically, the customer will be sent an invoice and is not eligible for any membership benefits for this membership package until they pay the required membership fee.
Table Tennis Collective may adjust the membership fee for this package with each new month. Table Tennis Collective will not increase membership costs more than 5% in a 12-month period. If a customer is no longer happy to continue their subscription at the new price, they may cancel it within 3 days from the date of renewal for a full refund of the subscription period.
The "Junior" (child) listed for this paid membership package is entitled to the following benefits:
a. Free Unlimited Adult (or para/disabled adult, as applicable) Coaching Sessions.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
b. Free Unlimited Ranked Competition Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
c. Free Unlimited Social Games Session Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
d. Free Unlimited School Holiday Training Camps.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
e. Free Private Table Bookings.
i. Members can claim this benefit by booking an available table for an upcoming time on our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will not be charged any cost at checkout but are required to be logged into our website for this to occur.
ii. Use of this offered service is subject to availability. Once all available tables are booked, we cannot accept any more customer bookings for this service.
f. 2 Free Guest Passes for Private Table Bookings.
i. When Premium members bring non-Premium guests along to their private table booking, they can maintain their free session cost by using one of two Guest Passes. A pass covers all players in the booking. A booking only considers the first guest in a booking, so if one other guest is also a Premium member, the booking remains free.
g. 10% Discount at the Table Tennis Collective Store.
i. Members can claim this benefit by purchasing products through our online store (https://www.tabletenniscollective.com.au/category/all-products) or in-person at Table Tennis Collective.
ii. Customers will receive a 10% discount coupon code when first purchasing or renewing their membership. Customers purchasing online need to apply this discount code at checkout to receive the benefit. When purchasing in-store, Table Tennis Collective staff will verify your membership and apply the discount.
h. 10% Discount at the TTC Healthy Bar
i. When purchasing in-store, Table Tennis Collective staff will verify your membership and apply the discount.
i. 10% Discount for Corporate Bookings.
i. When booking in-store or over the phone, Table Tennis Collective staff will verify your membership and apply the discount.
j. Free Unlimited Rubber Replacement Service.
i. Members can claim this benefit by booking in-store with the blade to be repaired/upgraded. Members are still required to purchase a new rubber to use this service.
ii. When booking in-store, Table Tennis Collective staff will verify your membership before booking the service for you for free and taking your blade to be repaired/upgraded.
Yearly Member Plan (Adults & Juniors)
A limit of one subscription per customer. Customers may cancel their subscription at any time. Cancelling within the first 3 days, from the start of the pay period, will entitle the customer a full refund. To claim the refund, the customer must present physically to Table Tennis Collective and see one of our staff and inform one of our staff of the intention to claim a refund.
Customers are billed automatically each year until the customer cancels the subscription. If the charge does not happen automatically, the customer will be sent an invoice and is not eligible for any membership benefits for this membership package until they pay the required membership fee.
Table Tennis Collective may raise or lower the membership fee for this package each new year. If a customer is no longer happy to continue their subscription at the new price, they may cancel it within 3 days from the date of renewal for a full refund of the current period.
Customers subscribed to this paid membership package are entitled to the following benefits:
a. $5 Off Adult Group (or para/disabled adult, as applicable) Coaching Sessions.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will receive a discount code when purchasing or renewing this membership package. At checkout the customer is to apply this code to receive the benefit.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
b. $5 Off Ranked Competition Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will receive a discount code when purchasing or renewing this membership package. At checkout the customer is to apply this code to receive the benifit.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
c. $5 Off Social Games Session Entry.
i. Members can claim this benefit by booking an available spot in an upcoming session through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will receive a discount code when purchasing or renewing this membership package. At checkout the customer is to apply this code to receive the benifit.
ii. Use of this offered service is subject to availability. Once positions for a particular session are filled, we cannot accept any more customer bookings for that service session.
d. $5 Off Private Table Bookings.
i. Members can claim this benefit by booking an available table at an upcoming time through our TTC online portal (https://www.tabletenniscollective.com.au/book-online). Members will receive a discount code when purchasing or renewing this membership package. At checkout the customer is to apply this code to receive the benifit.
ii. Use of this offered service is subject to availability. Once all tables are booked, we cannot accept any more customer bookings for this service.
Collective Kids Member Plan
A parent or guardian is required to apply for this membership program. Once the term program fee is paid for and activated, the child beneficiary may attend the scheduled Table Tennis Collective Kids program sessions for the applicable school term. This membership does not entitle the parent or guardian to any of the membership benefits. The child beneficiary of this membership must be 5-9 years of age at the time of purchase. Please consult with Table Tennis Collective staff before purchase if your child is outside this age range to discuss eligibility for this program.
This membership program lasts for one school term. For the child beneficiary to participate in the next subsequent school term, a new TTC Kids membership package will need to be purchased as they become available.
Table Tennis Collective may adjust the program fee for this package each new school term. A customer may cancel for a full refund before the second scheduled session for a full refund of the current term program.
The child beneficiary subscribed to this paid membership package is entitled to the following benefit:
a. 1 hour of group coaching per week.
i. Members can claim this benefit by arriving at the scheduled time and attending the Spinneroos program sessions each week. No booking is required for these sessions. Parents or guardians are welcome to watch and observe the sessions but are not required to stay.
ii. Positions in this program are subject to availability. Once positions for a particular term are filled, we cannot accept any more customer bookings until next term.